FAQ's

About Our Socks

What makes NYG different from other compression socks?

Three things:

  • They were designed by someone who lives with chronic illness
  • Feather-soft, sensory-friendly fabric
  • Easy to put on and comfortable all day
  • Bold, joyful designs that don’t look medical

Most compression socks are stiff, itchy, or dull. Ours are made to feel good and look good — because you shouldn’t have to choose.

Will they help with POTS, swelling, or dizziness?

Many customers wear our socks to support symptoms like swelling, dizziness, fatigue, and blood pooling.

We don’t make exaggerated claims. What we can say is this: over 17,000 customers trust NYG for everyday relief, and thousands of reviews speak for themselves.

If compression has helped you before, ours are designed to make it wearable.

What level of compression are your socks?

Our socks offer 15–20 mmHg graduated compression.

That’s the sweet spot for daily wear. It’s strong enough to help with swelling, fatigue, dizziness, and heavy legs — but gentle enough to stay comfortable all day.

Supportive, not suffocating.

What does graduated compression mean?

It simply means the compression is firmer at the ankle and gradually eases up the leg.

This helps encourage healthy circulation and reduces that heavy, pooled feeling in your lower legs.

No science lecture required. Just smarter support.

Who are NYG socks for?

Anyone whose legs need a little help.

That includes people who:

  • Live with chronic conditions like POTS, EDS, autoimmune conditions
  • Are pregnant or postpartum
  • Work long shifts on their feet
  • Sit for long hours
  • Travel frequently
  • Deal with swelling, dizziness, or tired legs

You don’t need a diagnosis to deserve comfort.

Do I need a medical condition to wear compression socks?

No.

Compression supports everyday bodies. If your legs feel heavy, swollen, or tired, that’s reason enough.

Support isn’t reserved for a label.

Are they medical-grade?

Our 15–20 mmHg compression level is within medically recommended ranges for daily support.

But we don’t design our socks to feel clinical or stiff. They’re made to be wearable, breathable, and genuinely comfortable.

Real support. No hospital vibes

Are they hard to put on?

No wrestling required.

We designed our socks to be easier to slide on than traditional compression socks. The fabric is soft and flexible, so you don’t need Olympic-level strength to wear them.

Support without the struggle.

Are they suitable for sensitive skin?

Yes.

Our socks are made with soft, breathable fabric and designed without harsh seams or tight cuffs. Many customers with sensory sensitivities tell us they’re the first compression socks they’ve been able to wear comfortably.

Comfort first. Always.

Sizing & Fit

What size are your socks?

We offer a thoughtfully designed one-size-fits-most fit.

The stretch and weave allow the socks to adapt to a wide range of leg shapes without digging in or rolling down.

No complicated size charts. One less thing to think about.

Will they fit if I have larger calves or swelling?

Our socks were stretch-tested on real customers and designed with fluctuating bodies in mind.

They’re soft and flexible, not rigid. For most people, they comfortably accommodate some swelling and fuller calves. Please check the size chart for full details.

If you’re unsure, our support team is always happy to help.

Will they roll down?

When worn correctly, they’re designed to stay in place without digging in.

If socks are rolling, it can sometimes be due to fit or positioning. Reach out and we’ll help troubleshoot.

Comfort & Care

How long can I wear them?

They’re designed for all-day wear.

Many customers wear them during long shifts, travel days, flare days, or whenever their legs need extra support.

Listen to your body and wear them in a way that feels good for you.

Can I sleep in them?

Unless a healthcare professional has advised otherwise, compression is generally worn during the day when upright and removed at night.

If you’re unsure, it’s always best to check with your GP or specialist.

How do I wash them?
  • Wash inside out at 30°C
  • Do not tumble dry
  • Air dry to maintain elasticity

Looking after them properly helps maintain compression and softness.

How long do they last?

With proper care, your socks should maintain their compression and shape for many months of regular wear.

Unlike cheaper alternatives, they’re made to be worn — and re-worn — not abandoned at the back of a drawer.

Orders & Delivery

Where do you ship?

We are UK-based and currently only ship to UK mainland addresses.

Shipping rates and delivery times are calculated at checkout depending on the size off your order.

How long does delivery take?

Delivery times vary depending on your location and chosen shipping method.

Order before 10am for same-day dispatch (Mon-Fri)

  • Est: Royal Mail Tracked24: 1-2 days
  • Est: Royal Mail Tracked48: 2-4 days

You’ll receive tracking information once your order has been dispatched so you can follow its journey.

Will I receive tracking?

Yes. Once your order is dispatched, you’ll receive an email with tracking details.

Returns & Exchanges

What is your returns policy?

We offer a 60-day returns policy, as long as the socks have not been worn.

Items must be returned in their original condition and packaging.

Please contact us to start your return

Can I return socks if I’ve worn them?

For hygiene reasons, we cannot accept returns on worn socks.

If there’s an issue with your order, please contact us — we’re human and we’ll always try to help.

What if there’s a fault with my order?

If something isn’t right, email our team with your order number and photos if possible. We’ll sort it quickly and fairly.

No drama. No hoops.

Promotions & Discounts

Do you run sales?

We occasionally run promotions and seasonal offers.

We don’t inflate prices just to slash them. No fake sales. No pressure tactics.

Can I use more than one discount code?

Usually only one discount code can be used per order and discounts cannot be combined with bundle offers.

However, time to time we will send a special code to our email list that can be used with our bundle deals so make sure you sign up for our emails for the best deals.

Still Got Questions?

If you can’t find what you’re looking for, our team is here to help.

Head to our Contact page and drop us a message or use the chat on the website to contact us.

Real humans. Real replies.

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